| 3Com's Approach to Customer Relationship Management | Rating: 3 / 10 |
| This paper describes the business benefits and challenges of CRM initiatives. |
| http://www.3com.com/corpinfo/en_US/techn... |
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| American CRM | Rating: 2 / 10 |
| Provider of resources for customer relationship management professionals that includes links to useful sites. |
| http://www.american-crm-directory.com/co... |
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| Arcadian Software: Customer Service Software | Rating: 9 / 10 |
| Makers of Win negotiation software, which helps businesspeople gather information, resolve complaints and obtain agreement from customers. |
| http://www.winxwin.com/indexCRM.htm |
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| Center for Customer Insight | Rating: 8 / 10 |
| Forum for students and business executives to master the latest tools, techniques and ideas for building profitable customer relationships. Organized by Texas Business School and corporate sponsors. |
| http://cci.bus.utexas.edu/about.asp |
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| Centre Calls | Rating: 6 / 10 |
| Professional body for call and contact centers in the UK. |
| http://www.cca.org.uk/ |
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| Consumer Product Warranty and Liability Act (Canada) | Rating: 5 / 10 |
| Contains reproductions of the Consumer Product Warranty and Liability Act of New Brunswick, Canada; reproduced under license from Her Majesty the Queen in right of the Province of New Brunswick as represented by the Queen's Printer for the Province. |
| http://www.unb.ca/web/law/cpwala/CPWALA.... |
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| CRM Forum | Rating: 6 / 10 |
| Resource center for information on CRM, with news, document library, yellow pages and member directory. |
| http://www.crm-forum.com/homepage2.htm |
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| CRM: Customer Care Goes End-To-End | Rating: 7 / 10 |
| Article about using knowledge-management practices to build long-term customer relationships, by Charles Trepper of Information Week. |
| http://www.informationweek.com/786/crm.h... |
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| CRMcommunity.com | Rating: 7 / 10 |
| Resource center for customer relationship management news, research, networking, discussion and online consulting. |
| http://www.crmcommunity.com/ |
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| CRMXchange | Rating: 5 / 10 |
| List of sample proposals, studies on call-center management, outsourcing and customer-relationship management (CRM) strategies. |
| http://www.crmxchange.com/tel_econ.html |
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| CRMXchange: Customer Service | Rating: 4 / 10 |
| An online exchange of information on customer relationship management (CRM), sales, call center, and telemarketing issues. |
| http://www.customerrelationshipmanagemen... |
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| Customer Relationship Management (CRM) | Rating: 3 / 10 |
| Article discussing the origin of CRM and its evolution as a business strategy. From Computerworld. |
| http://www.computerworld.com/cwi/story/0... |
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| Customer Service Network | Rating: 6 / 10 |
| Practical forum for professionals covering all aspects of customer service and all sides of business offering discussion, networking and member support. |
| http://www.customernet.com/ |
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| Customer-Relationship Services Expand | Rating: 7 / 10 |
| Article on the growing importance of customer relationship management solutions in information technology consulting, with related links. By Bob Violino and Bruce Caldwell for Information Week. |
| http://www.informationweek.com/732/crm.h... |
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| Elementool: Customer Service Tool | Rating: 0 / 10 |
| Offers a Web based help desk tool designed to store messages received from and sent to customers. Allows tasks to be assigned to team members. |
| http://www.elementool.com/cgi-bin/demo/h... |
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| Guarantee; Warranty; Loyalty - Marketing Tools article | Rating: 10 / 10 |
| Article by Jonathan Barsky, Ph.D., published in Markteting Tools, September 1995.Marketing Tools |
| http://www.demographics.com/publications... |
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| Know Your Customer | Rating: 8 / 10 |
| Article on the importance of knowing your customer base, with examples from the technology industry. By Louise Fickel, for CIO Magazine. |
| http://www.cio.com/archive/081599_custom... |
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| Let's Put the Customer Back Into CRM | Rating: 2 / 10 |
| Article on the market for CRM systems and solutions as the business customer relationship takes center stage. By Bill Laberis. |
| http://www.computerworld.com/cwi/story/0... |
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| Meridien Research | Rating: 6 / 10 |
| Research company the focuses on technologies in areas such as risk management, customer relationship management (CRM) and e-finance. Offers a 60-day free guest membership for access to research articles. |
| http://www.meridien-research.com/ |
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| OCT Group: Customer Service | Rating: 5 / 10 |
| Provides a range of custom service solutions, including sales and direct marketing resources, surveys, reporting, and a concierge desk. Free DVD. |
| http://www.octgroup.com/? |
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| Product Delivery and After-Sale Service (ECMgt.com Oct1999 eZine) | Rating: 5 / 10 |
| Trend prediction article by Mitchell Levy, publisher of ECMgt.com. |
| http://ecmgt.com/Oct1999/management.pers... |
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| SBSM624: Article - Factoring in the warranty; Research by V. Padmanabhan | Rating: 1 / 10 |
| Stanford Business School Magazine article (June 1994) |
| http://www-gsb.stanford.edu/community/bm... |
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| SearchCRM.com | Rating: 8 / 10 |
| Portal and search engine delivering resources to information technology (IT) customer-relationship management professionals. |
| http://www.searchcrm.com/ |
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| Service After Sale that Builds Web-Business | Rating: 8 / 10 |
| Marketing Edge Tip-Zine Article: Five Tips For Improving Customer Service, by Dahna Chandler. |
| http://www.healthandmoneytips.com/guide/... |
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| ShopGuideNews: Article-May, 2000 | Rating: 6 / 10 |
| Article text: "Make Online Shopping A Compelling Experience--Or Else": by Seth Nadal. |
| http://www.shopguide.com/news/article_fe... |
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| The Connection: Inbound Call Center Services | Rating: 6 / 10 |
| A live operator inbound call center and service agency capable of handling 75M calls/year. Offers inbound CRM, IVR, and email response services. |
| http://www.the-connection.com/? |
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| US Code : Title 15, Chapter 50 | Rating: 1 / 10 |
| Consumer Product Warranties; Chapter 50 - |
| http://www4.law.cornell.edu/uscode/15/ch... |
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| Warrantech Corporation | Rating: 9 / 10 |
| Warrantech Corporation. The Group's principal activity is to provide service contracts and extended warranties on automotive and consumer products. The Group operates through its three segments: Automotive, Consumer Products and International. Automotive segment markets and administers extended warranties on automobiles, light trucks, recreational vehicles and automotive components. Consumer product segment markets and administers service contracts and extended warranties on household appliances, consumer electronics, computers and peripherals, and major mechanical systems within homes. These products are sold by franchised and independent automobile dealers, retail stores and financial institutions. International segment markets and administers service contracts and extended warranties on a similar range of products in Central and South American, Puerto Rico and the Caribbean. Automotive accounted for 51% of fiscal 2002 revenues; Consumer Products, 43% and International, 6% |
| http://www.business.com/directory/advert... |
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